Faculty Services Guide: Technology Services

Kim Edwards, Director of Technology Services

Michael Dickerson, Systems Administrator

Carl Hamm, Multimedia Production and Technology Specialist

Eli Anderson, Technology Services Specialist

Technology Help Desk Hours of Operation:

• Monday through Thursday:  8:00 a.m. - 9:00 p.m.
• Friday: 8:00 a.m.- 5;00 p.m.
• Saturday: 9:00 a.m. - 2:00 p.m.
• Sunday: 12:00 p.m. - 6:00 p.m.

Please call x8975 for assistance.

• Login issues in classrooms
• Connecting to Solstice Pods
• PowerPoint
• Guest Wireless questions
• Microsoft Office
• Adobe PDF
• Hardware issues (projectors, screens, computers, cables)

Contact the Technology Help Desk at x8975 or use the convenient direct dial Multimedia options on the phones in the classrooms for assistance.  

Contact Eli Anderson at eanderson@richmond.edu or 287-6826 for:

• Support for Faculty computer needs and issues for primary and secondary devices
• Printer issues in Faculty offices
• Computer and technology setup in Faculty offices
• Research and help implementing technology for course material
  • Please provide advance notice if you want to use tech in your courses, so Mason can plan support and have troubleshooting options determined prior to deployment of the tech.
• Multimedia support in classrooms and around the law school
• Questions about the iPad pool for faculty-led class programs
• Technology transition for retiring and leaving faculty (data backup, hardware support, etc.)

Contact Michael Dickerson at michael.dickerson@richmond.edu or 289-8222 for:

• In-house Blackboard support
• Survey creation and implementation
• Class Roster and Seating Chart Builder

Contact Kim Edwards at kedwards@richmond.edu or 287-6687 for:

• Hardware requests
• Software requests
• Box
• Questions and training regarding Exam4
• General Technology Services Needs

Contact Carl Hamm at chamm@richmond.edu or 484-1618 for:

• Recording classes
• Assisting with AV in classroom
• Playing videos
• Sharing files from office to classroom via Box
• Connecting with guest speakers via Skype
• Poll Everywhere support
• Etc.
• Editing images for use in presentations
• PowerPoint creation and design help
• Recording student presentations
• Recording events

Please do not hesitate to call Multimedia Services from the classroom phone if you encounter technical difficulty with classroom tech during class.  There is no need to struggle with technology issues that have simple solutions when help is just a phone call away. 

Carl is available for multimedia consultations and training if you'd like to try something new in your classroom; the best course of action is to schedule a consultation prior to the first use of the technology to work through it step by step with Carl before you use it in your classroom.  However, if you don't have time to meet with him before class time, let him know when and where you'll be using the new technology so he can be there the first time you use it in case you need help. 

Finally, when requesting a class recording, please let Carl know the location and date as well as the start AND end time of the class in advance.